The quick answer is that we provide services that are both: • High Quality: Qualified, reliable, fluent, knowledgeable, technical personnel • Low Cost
High Quality: To provide high quality service it takes: • Substantial technical knowledge • Strong customer service skills • Robust infrastructure • Careful planning • Fussy staff recruitment policies • Ongoing training
Low Cost: We can provide you with a complete outsourcing solution for a fraction of what it is currently costing you in time, wages and infrastructure expenditure. No need for you to worry about office space, furniture, salaries and health benefits!
Skills: We provide Online Support Agents with the following profile: • Strong written English communication; • Strong customer service skills; and • Sound basic computing skills.
Tasks covered: Your dedicated Online Support Agent(s) can perform a range of useful functions for you. Examples of tasks include: • Answering customer queries via your ticket system, email, your live chat system or instant messenger; • Providing general, technical, sales and/or billing support to your customers; • Processing orders and other customer-related tasks; • Posting to Internet forums and blogs; • Performing data gathering and research tasks; and • Carrying out basic technical tasks where instructions are provided.
Do you get what you pay for? Some people assume that "You get what you pay for", but that does not really apply when it comes to outsourcing offshore. What seems cheap to you is often enough to buy first-class services in Bangladesh, India and the Philippines. That is simply due to the difference between wages and cost-of-living in those countries compared with many western countries
Some features of our company includes: • A solid record of planning and reliability. • We have a comprehensive control panel (customer center) to ensure that our service to you is organized, systematic, accountable, well-informed and customized to your needs. • We are based in first-class IT facilities in Bangladesh. • We operate a flexible and friendly work environment. The well-being and job satisfaction of our team members is important to us. • We hire the right people. • You can expect a reasonable quality of service from the first day you join us.