Pathao tops govt ranking for complaint resolution
The e-commerce company has a customer complaint resolution rate of 99.25%, according to a recent report published by the Directorate of National Consumer Rights Protection (DNCRP)
Pathao Limited has topped the list of national and international e-commerce companies operating in the country in terms of consumer complaint resolution rates.
The e-commerce company has a customer complaint resolution rate of 99.25%, according to a recent report published by the Directorate of National Consumer Rights Protection (DNCRP).
Ride-sharing company Uber.com is on the second position of the ranking with a resolution rate of 97.66%.
According to the Department of Consumer Affairs, from July 1, 2017 to August 31, 2021, consumers filed a total of 19,304 complaints against 21 national and international e-commerce companies, including Uber and Foodpanda.
Of those, 12,257 complaints have been settled by the companies concerned, the overall percentage of complaint settlement is 63.49%.
During the above mentioned period, the number of customer complaints regarding the services of Pathao Limited was 267 out of which the company has settled 265 complaints.
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